"We know PSP is setting us apart from competition... our booking rates are consistently in the 90%+ range." 
- Taylor Romar, Shanklin Heating & Cooling
Don't Let This Be You:
  •  Losing Calls to Customers Who Want a "Ballpark Price"
  •  Losing Calls to Customers Who Say They Will "Call You Back" 
  •  Struggling to Create Recurring Revenue
  • Being Just Another Service Company
Trusted By...
“[They've] brought a methodology to my team to drive sales, improve our culture, and make the job more enjoyable for our folks and for our customers… We look forward to continuing our relationship.”
- Brad Boren, Owner of Same Day Water Heaters
The Plan
STEP 1
Schedule a customer experience audit to learn how we can help you gain more freedom, trust your people, and become the kind of business people admire.
STEP 2
Determine which training types are a fit for your business (in-person v. webinar; one-on-one coaching v. online training)
STEP 3
Arrange access for us to regularly monitor your calls and we’ll hold them accountable to get you results.
Our Services
One-on-one phone based coaching
$
299
Per CSR per month
  • Starts with Initial Training (4 Hours In-Person OR 1.5 Hours Webinar)**
  • Bi-Weekly Call Monitoring for Accountability
  • Bi-Weekly One-on-One Coaching Sessions
  • CSR Testing and Certification
  • Monthly Progress Updates With Your Management
  • **In-Person Training: $3,950 (includes travel)** **Webinar: $1,950**
WOW Experience Training for Tehnicians
Technician training
Call for a custom quote
  • We write your job descriptions
  • We post your ads
  • We go through your resumes
  • We make initial phone calls
  • We qualify your top 3 candidates 
  • We make sure you find GREAT CSRs
CSR Recruiting Services
CSR RECRUITING
$
599
One-time payment
  • We write your job descriptions
  • We post your ads
  • We go through your resumes
  • We make initial phone calls
  • We qualify your top 3 candidates 
  • We make sure you find GREAT CSRs
Online Training Membership
$
87
Per user per month
  • Mastery Courses 
  • Bi-weekly Webinars
  • Resources & Downloads
"what kind of return can I expect from my investment in CSR coaching?"